Features • Complete solution • No complex integration

Intelligent automation for modern clinics

Discover all the features that make echo.click the preferred solution for healthcare professionals across Canada. Simple, effective, and compliant.

Features

Core Features

Discover the capabilities that make echo.click the preferred solution for US healthcare

Dual-channel communication

Automated SMS and emails with intelligent timing to maximize response rates.

  • Sends only at optimal hours
  • Personalized messages per doctor
  • Automatic delivery failure management
  • Unified SMS/Email interface

Intelligent routing

Automatic routing system that directs positive reviews to Google and constructive feedback to private forms.

  • 5-star reviews → Google Business automatically
  • Constructive feedback → private forms
  • Proactive reputation management
  • Protection against public negative reviews

Universal CSV integration

Compatible with all EMRs through our CSV import system. No complex APIs required.

  • MEDFAR: native optimization
  • Other EMRs: standard CSV export
  • 15-minute setup
  • No changes to your processes

Real-time analytics

Integrated dashboards with detailed metrics to track your reputation and patient engagement.

  • Response rates per doctor
  • Google rating evolution
  • Detailed satisfaction reports
  • Automatic alerts for required actions

Optimized timing

Scheduled sends according to best practices to maximize patient engagement.

  • Optimal post-consultation delays
  • Respectful hours (not before 11am)
  • Intelligent automatic scheduling
  • Time zone compliance

Built-in compliance

Automatic compliance with PIPEDA, HIPAA, and GDPR standards according to your operating region.

  • Automatic consent management
  • Patient data encryption
  • Complete audit trail
  • Retention period compliance
Technical Details

Advanced Features

Dive deeper into echo.click's technical capabilities

Complete automated process

End-to-end workflow that transforms your appointments into positive Google reviews

Automatic monitoring

Automatic detection of new appointment exports

Data validation

Automatic verification of contacts and patient eligibility

Dynamic personalization

Messages adapted to each doctor and consultation type

Granular tracking

Detailed statuses: sent, read, responded, review created

Multi-practitioner management

Solution designed for clinics with multiple doctors and nurses

Individual profiles

Specific configuration per practitioner (schedules, messages, thresholds)

Per-doctor reports

Individual analytics for each team member

Centralized management

Unified interface to administer the entire medical team

Granular permissions

Role-based access control (doctor, admin, reception)

Universal EMR Integration

Works with any EMR system

Compatible with Epic, Cerner, Allscripts, and any EMR that exports CSV data

Automatic MEDFAR field mapping
Intelligent name format management
Automatic consultation type recognition
Synchronization with clinic schedules
Compliance • Security • Trust

HIPAA-compliant healthcare solution

echo.click automatically complies with HIPAA standards for healthcare data protection in the United States.

HIPAA (United States)

Full compliance with Health Insurance Portability and Accountability Act

Ready to transform your practice?

Discover how echo.click can automate your patient reviews while staying HIPAA compliant

✓ HIPAA compliant
✓ 15-minute setup
✓ Support included