Features • Complete solution • No complex integration

Intelligent automation for modern clinics

Discover all the features that make echo.click the preferred solution for healthcare professionals across Canada. Simple, effective, and compliant.

Features

Core Features

Discover the capabilities that distinguish echo.click from other solutions

Dual-channel communication

Automated SMS and emails with intelligent timing to maximize response rates.

  • Sends only at optimal hours
  • Personalized messages per doctor
  • Automatic delivery failure management
  • Unified SMS/Email interface

Intelligent routing

Automatic routing system that directs positive reviews to Google and constructive feedback to private forms.

  • 5-star reviews → Google Business automatically
  • Constructive feedback → private forms
  • Proactive reputation management
  • Protection against public negative reviews

Universal CSV integration

Compatible with all EMRs through our CSV import system. No complex APIs required.

  • MEDFAR: native optimization
  • Other EMRs: standard CSV export
  • 15-minute setup
  • No changes to your processes

Real-time analytics

Integrated dashboards with detailed metrics to track your reputation and patient engagement.

  • Response rates per doctor
  • Google rating evolution
  • Detailed satisfaction reports
  • Automatic alerts for required actions

Optimized timing

Scheduled sends according to best practices to maximize patient engagement.

  • Optimal post-consultation delays
  • Respectful hours (not before 11am)
  • Intelligent automatic scheduling
  • Time zone compliance

Built-in compliance

Automatic compliance with PIPEDA, HIPAA, and GDPR standards according to your operating region.

  • Automatic consent management
  • Patient data encryption
  • Complete audit trail
  • Retention period compliance
Technical Details

Advanced Features

Dive deeper into echo.click's technical capabilities

Complete automated process

End-to-end workflow that transforms your appointments into positive Google reviews

Automatic monitoring

Automatic detection of new appointment exports

Data validation

Automatic verification of contacts and patient eligibility

Dynamic personalization

Messages adapted to each doctor and consultation type

Granular tracking

Detailed statuses: sent, read, responded, review created

Multi-practitioner management

Solution designed for clinics with multiple doctors and nurses

Individual profiles

Specific configuration per practitioner (schedules, messages, thresholds)

Per-doctor reports

Individual analytics for each team member

Centralized management

Unified interface to administer the entire medical team

Granular permissions

Role-based access control (doctor, admin, reception)

Native Integration

Native MEDFAR integration

echo.click is specially optimized for MEDFAR, Quebec's leading EMR

Automatic MEDFAR field mapping
Intelligent name format management
Automatic consultation type recognition
Synchronization with clinic schedules
Compliance • Security • Trust

Automatic regulatory compliance

echo.click automatically complies with PIPEDA standards for personal data protection in Canada.

PIPEDA (Canada)

Automatic compliance with Personal Information Protection and Electronic Documents Act

Ready to transform your reputation?

Discover how echo.click can automate your patient reviews in minutes

✓ 15-minute setup
✓ Support included
✓ PIPEDA compliant